We are here to help
Arakel Support
Last updated July 15, 2026
Contact support
For account, privacy, or product questions, email hi@nsprd.com. Include the email address associated with your account and a short description of the problem. Never send your password or family sharing password.
Email Arakel supportCommon topics
Sign-in help
Use “Forgot your password?” on the sign-in page to request a secure reset email.
Reset passwordStory or photo help
Tell us which screen you were on and what you expected to happen. Please do not email private story text unless necessary.
Email supportSharing & privacy
Family sharing can be disabled or given a new password from Settings at any time.
Read privacy policyDelete an account
Open Settings, find “Delete account and stories,” and type DELETE. Contact us if you cannot access the account.
Request helpResponse and emergencies
Support is handled by a small team and is not monitored continuously. Arakel is not an emergency, medical, mental-health, or archival recovery service.